"How do you deal with difficult people?"

[Kendric Beachey]

Give them the pacifier...and then that evening, go post to
http://notalwaysright.com  ;-)

Kendric Beachey


On Mon, Jun 8, 2009 at 11:14 PM, Jon Pruente <jdpruente at gmail.com> wrote:

> That's why I posted "needs to be taken care of" not "kicked out in a huff"
> ;) Being taken care of doesn't always mean giving them what they say they
> want though.
>
> Jon.
>
> On Mon, Jun 8, 2009 at 11:10 PM, Christofer C. Bell <
> christofer.c.bell at gmail.com> wrote:
>
>> Yes, that's very true.  However, the issue is that, in general, every
>> P.O.'d customer tells 10 of his or her friends about their negative
>> experience, and that word of mouth keeps people away from your business.
>>
>> How many people, on average, does a satisfied customer tell about their
>> experiences with you?
>>
>> 1.
>>
>>
>> So even if the customer is absolutely in the wrong, it's sometimes less expensive to just give them the pacifier they're looking for.
>>
>> --
>> Chris
>>
>>
>>
>>
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>>
>
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