"How do you deal with difficult people?"

[Jon Pruente]

That's why I posted "needs to be taken care of" not "kicked out in a huff"
;) Being taken care of doesn't always mean giving them what they say they
want though.

Jon.

On Mon, Jun 8, 2009 at 11:10 PM, Christofer C. Bell <
christofer.c.bell at gmail.com> wrote:

> Yes, that's very true.  However, the issue is that, in general, every
> P.O.'d customer tells 10 of his or her friends about their negative
> experience, and that word of mouth keeps people away from your business.
>
> How many people, on average, does a satisfied customer tell about their
> experiences with you?
>
> 1.
>
>
> So even if the customer is absolutely in the wrong, it's sometimes less expensive to just give them the pacifier they're looking for.
>
> --
> Chris
>
>
>
>
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