"How do you deal with difficult people?"

[Julie]

@David Nicol ....& whomever else is interested,

This is nothing new. I ran into it way back in 2003. I was applying for a retail position when I was asked how I would handle a person who came into the shop raving mad because of a negative experience with it. I answered that I'd try to calm them down by diverting their attention to something in the shop that was more positive and, therefore, give them a positive experience there to replace the negative one they had felt. I didn't get the J.O.B., I think I was "over qualified". But, several months later they went out of business, anyway. So my feelings weren't all that hurt after I saw that. LOL!

Julie

Freedom means you are free to be responsible ~ Russell Means 'Free to be Responsible' Speech: http://www.russellmeans.com/  ("Speeches" button > scroll down - wink)

If you talk to the animals they will talk with you and you will know each other.
If you do not talk to them you will not know them, and what you do not know  you will fear.
What one fears one destroys. ~ Chief Dan George: http://www.indigenouspeople.net/dangeorg.htm     Everything the Power of the World does is done in a circle. ~ Black Elk, Oglala Lakota Holy Man: http://en.wikiquote.org/wiki/Black_Elk                  


      
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