Phone support - Was Re: Kclug Digest, Vol 39, Issue 9

A co-worker and I tried to do phone support for a woman in Cincinnati once for over a week. Finally had a techie go to her desk and do things for us like send a screen shot. Found out everything she said she was doing was a lie. Not even close!

Jonathan Hutchins hutchins@tarcanfel.org wrote: On Tue, October 9, 2007 16:43, David Nicol wrote:

Ah yes. But walking an illiterate through a GUI over the telephone is easier than walking the same illiterate through a CLI. There were people I remember talking with when I worked at GW2K, the letters of the alphabet were not their friends.

Ah yes, phone support.

"Ok, now hit 'Enter'."

"Ok" Clack. Clackity clackity clackity clackityclack

"Wait, what did you just do?"