A co-worker and I tried to do phone support for a woman in Cincinnati once for over a week. Finally had a techie go to her desk and do things for us like send a screen shot. Found out everything she said she was doing was a lie. Not even close!
Jonathan Hutchins <hutchins@tarcanfel.org> wrote:
On Tue, October 9, 2007 16:43, David Nicol wrote:
> Ah yes. But walking an illiterate through a GUI over the telephone is
> easier than walking the same illiterate through a CLI. There were people
> I remember talking with when I worked at GW2K, the letters of the
> alphabet were not their friends.
Ah yes, phone support.
"Ok, now hit 'Enter'."
"Ok" Clack. Clackity clackity clackity clackityclack
"Wait, what did you just do?"