"How do you deal with difficult people?"

[Jon Pruente]

If there's anything I've learned, the customer is NOT always right.  Quite
often they are lying, cheating, stealin' low-lifes that need to be taken
care of before they cause a scene.  A clerk or associate can't please
everyone because some people aren't there to get thigns set right, they are
there to take advange of the situation.

Jon.

On Mon, Jun 8, 2009 at 9:52 PM, <bewkard at gmail.com> wrote:

> Bunny?!  Where do I get my bunny?  It had better be free to make up for the
> rotten experience that I had with product X!!  I mean I pay my bill on time
> for services rendered each month, I think I deserve a freebie this month.
> And that bunny better be fire proof!
>
> -- Rants of a retail lackie
>
>
> I agree with Chris.  However, it can be really challenging when the
> customer shoots down your solutions for nitpicky issues.
> Sent from my BlackBerry
>
> -----Original Message-----
> From: "Christofer C. Bell" <christofer.c.bell at gmail.com>
>
> Date: Mon, 8 Jun 2009 16:12:10
> To: Kclug<kclug at kclug.org>
> Subject: Re: "How do you deal with difficult people?"
>
>
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